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Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information.  

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Effective February 10, 2022| 

We build a range of services that help millions of people daily to explore and interact with the world in new ways. Our services include:

  • DentRx apps, sites, and devices

  • Platforms like the Chrome browser and Android operating system

  • Products that are integrated into third-party apps and sites, like ads, analytics, and embedded Google Maps

You can use our services in a variety of ways to manage your privacy. For example, when you sign up for a DentRx Account if you want to create and manage content like emails and photos or see more relevant search results. And you can use many DentRx services when you’re signed out or without creating an account at all, like searching for a doctor or healthcare provider on DentRX or watching YouTube videos of services offered, procedural techniques or DentRx media interviews. And across our services, you can adjust your privacy settings to control what we collect and how your information is used.

If you have any questions about this Privacy Policy, you can contact us at



We want you to understand the types of information we collect as you use our services

We collect information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things like health data. The information DentRx collects, and how that information is used, depends on how you use our services .

When you’re not signed in to a DentRx Account, we do not have access to your data.

When you’re signed in, we collect information that we store with your DentRx Account, which we treat as personal information and follow all Hippa compliance rules and this data is only shared with BAA partners.

Things you create or provide to us


When you create a DentRx Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number, payment information or health related information to your account. Even if you aren’t signed in to a DentRx Account, you might choose to provide us with information — like an email address to receive updates about our services.

We also collect the content you create, upload, or receive from others when using our services. This includes things like email you write and receive, photos and videos you save, docs and spreadsheets you create, and comments you make on DentRx videos.

Information we collect as you use our services

Your apps, browsers & devices


We collect information about the apps, browsers, and devices you use to access Google services, which helps us provide features like automatic product updates and dimming your screen if your battery runs low.

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

We collect this information when a DentRx service on your device contacts our servers — for example, when you install an app from the Play Store or when a service checks for automatic updates. If you’re using an Android device with Google Apps, your device periodically contacts Google servers to provide information about your device and connection to our services. This information includes things like your device type and carrier name, crash reports, which apps you've installed, and, depending on your device settings, other information about how you’re using your android or smart device.

Your activity


We collect information about your activity in our services, which we use to do things like recommend a health care service you might like. The activity information we collect may include:

  • Terms you search for

  • Videos you watch

  • Voice and audio information

  • Purchase activity

  • People with whom you communicate or share content

  • Activity on third-party sites and apps that use our services

  • Browsing history you’ve synced with your Web browser

If you use our services to make and receive calls or send and receive messages, we may collect call and message log information like your phone number, calling-party number, receiving-party number, forwarding numbers, sender and recipient email address, time and date of calls and messages, duration of calls, routing information, and types and volumes of calls and messages.


Your location information


We collect information about your location when you use our services, which helps us offer features like driving directions, search results for things near you, based on your general location.

Your location can be determined with varying degrees of accuracy by:

  • GPS and other sensor data from your device

  • IP address

  • Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

The types of location data we collect and how long we store it depend in part on your device and account settings. For example, you can turn your Android or Smart device’s location on or off using the device’s settings app. You can also turn on location history if you want to create a private map of where you go with your signed-in devices. And if your Web & App Activity setting is enabled, your searches and other activity from DentRx services, which may also include location information, is saved to your DentRx Account..



We use data to build better services

We use the information we collect from all our services for the following purposes:

Provide our services


We use your information to deliver our services, like processing the terms you search for in order to return results or helping you share content by suggesting healthcare providers from your contacts.

Maintain & improve our services


We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which search terms are most frequently misspelled helps us improve spell-check features used across our services.

Develop new services


We use the information we collect in existing services to help us develop new ones.


Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design.  

Communicate with you


We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your DentRx Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact DentRx, we’ll keep a record of your request in order to help solve any issues you might be facing.



Managing, reviewing, and updating your information

When you’re signed in, you can always review and update information by visiting the services you use.

We also built a place for you to review and control information saved in your DentRx Account.  

Privacy controls


Activity Controls

Decide what types of activity you’d like saved in your account. For example, if you have YouTube History turned on, the videos you watch and the things you search for are saved in your account . And if you have Web & App Activity turned on, your searches and activity from other Web services are saved in your account. Web & App Activity also has a subsetting that lets you control whether information about your activity on other sites, apps, and devices that use DentRx services.

Exporting, removing & deleting your information

You can export a copy of content in your DentRx Account if you want to back it up or use it with a service outside of DentRx.


Export your data

You can also request to remove content from specific DentRx services based on applicable law.

To delete your information, you can:

  • Delete your content from specific DentRx services

  • Search for and then delete specific items from your account  

  • Delete your entire DentRx account

When DentRx shares your information

We do not share your personal information with companies, organizations, or individuals outside of Google except in the following cases:

With your consent

We’ll share personal information outside of DentRx when we have your consent. We’ll ask for your explicit consent to share any sensitive personal information.

With domain administrators

If you’re a student or work for an organization that uses DentRx services, your domain administrator and resellers who manage your account will have access to your DentRx Account. They may be able to:

  • Access and retain information stored in your account, like your email

  • View statistics regarding your account, like how many apps you install

  • Change your account password

  • Suspend or terminate your account access

  • Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request

  • Restrict your ability to delete or edit your information or your privacy settings

For external processing

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help operate our data centers, deliver our products and services, improve our internal business processes, and offer additional support to customers and users. We also use service providers to help review video content for public safety and analyze and listen to samples of saved user audio to help improve DentRx’s audio technologies.

For legal reasons

We will share personal information outside of DentRx if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process, or enforceable governmental request. We share information about the number and type of requests we receive from governments.

  • Enforce applicable Terms of Service, including investigation of potential violations.

  • Detect, prevent, or otherwise address fraud, security, or technical issues.

  • Protect against harm to the rights, property or safety of Google, our users, or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.

If DentRx is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.



We build security into our services to protect your information

All DentRx products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.

We work hard to protect you and DentRx from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

  • We use encryption to keep your data private while in transit

  • We offer a range of security features, like 2 step verification to help you protect your account

  • We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems

  • We restrict access to personal information to DentRx employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.



We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings:

  • Some data you can delete whenever you like, such as the content you create.

When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.



We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data transfers

We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

Categories of personal information we collect

Identifiers such as your name, phone number, and address, as well as unique identifiers tied to the browser, application, or device you’re using.

Demographic information, such as your age, gender and language.

Commercial information such as your payment information and a history of purchases you make on DentRx’s services.

Biometric information if you choose to provide it

Internet, network, and other activity information such as your search terms; views and interactions with content and ads; Web browsing history you’ve synced with your DentRx Account; information about the interaction of your apps, browsers, and devices with our services (like IP address, crash reports, and system activity); and activity on third-party sites and apps that use our services.  

Geolocation data, such as may be determined by GPS, IP address, and other data from sensors on or around your device, depending in part on your device and account settings.  

Audio, electronic, visual, and similar information, such as voice and audio recordings.

Professional, employment, and education information, such as information you provide or that is maintained through an organization using DentRx services at which you study or work.

Other information you create or provide, such as the content you create, upload, or receive (like photos and videos or emails, docs and spreadsheets).  

Business purposes for which information may be used or disclosed

Protecting against security threats, abuse, and illegal activity: DentRx uses and may disclose information to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent, or illegal activity. For example, to protect our services, DentRx may receive or disclose information about IP addresses that malicious actors have compromised.

Auditing and measurement: DentRx uses information for analytics and measurement to understand how our services are used, as well as to fulfill obligations to our partners like publishers, advertisers, developers, or rights holders. We may disclose non-personally identifiable information publicly and with these partners, including for auditing purposes.

Maintaining our services: DentRx uses information to ensure our services are working as intended, such as tracking outages or troubleshooting bugs and other issues that you report to us.

Research and development: DentRx uses information to improve our services and to develop new products, features and technologies that benefit our users and the public.

Use of service providers: DentRx shares information with service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures. For example, we may rely on service providers to help provide customer support.

Legal reasons: Google also uses information to satisfy applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement. We provide information about the number and type of requests we receive from governments.

Parties with whom information may be shared

Other people with whom you choose to share your information, like docs or photos, and videos or comments on YouTube.

Third parties to whom you consent to sharing your information, such as services that integrate with DentRx’s services.

Service providers, trusted businesses or persons that process information on DentRx’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

Domain administrators, if you work or study at an organization that uses DentRx services.

Law enforcement or other third parties, for the legal reasons described in sharing your information.



When this policy applies

This Privacy Policy applies to all of the services offered by DentRx LLC and its affiliates, including YouTube, Android, and services offered on third-party sites, such as advertising services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy doesn’t apply to:

  • The information practices of other companies and organizations that advertise our services

  • Services offered by other companies or individuals, including products or sites they offer that may include DentRx services to which the policy applies, or products or sites displayed to you in search results, or linked from our services

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

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